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Leadership questions, answered.
Straight answers for owners who lead people.
11 answers · new every week


How can I hold my employees accountable without micromanaging?
Chances are, you micromanage for one of three reasons. It is probably a training problem, so act like it.
20 hours ago4 min read


Can my team skip steps when it gets busy?
When the rush hits, most teams drop the plan and do whatever seems right. Here's why that changes what you sell, and how to train your team to go fast inside the system.
Oct 152 min read


Why do hard talks with employees go wrong?
Preparing for a hard conversation is good advice until preparing turns into deciding. Here is what certainty sounds like, why it backfires, and what to do before your next one.
Oct 122 min read


Can my business grow too fast?
Good marketing makes a promise. Your operation either keeps it or breaks it in front of more people than ever. Here is what has to be ready before the phone rings.
Oct 72 min read


Should I admit it when I'm wrong?
Being wrong sucks, so we insist we're not. That instinct quietly wrecks your leadership. Here is how to be wrong well, and why it makes people trust you more.
Aug 188 min read


Why do good employees quit?
When you own the business, you hold a piece of whether your people can pay their rent. That is why you owe them both sides of leadership: people and systems.
Aug 106 min read
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